Contact information

Smart Tidy Lab values clear communication and dependable customer support. Whether you are purchasing paper straws for a gathering, selecting disposable food containers for serving and storage, or ordering paper plates for everyday dining, we welcome your questions and feedback.

Our customer service team can receive inquiries about products, orders, payment, shipping, returns, refunds, privacy, and general website matters.

1. Business Information

Business Name: WS LIMITED, INC.
Store Name: Smart Tidy Lab
Website: https://www.smarttidylab.site/

Business Address:
300 S Pine Island Rd
Plantation, FL 33324
United States

2. Customer Service Contact

Contact Person: Joshua Berry
Customer Service Email: [email protected]

For the most efficient assistance, customers are encouraged to contact us by email. If your inquiry concerns an existing purchase, please include your order number.

3. Product Information and Shopping Assistance

You may contact us if you have questions about:

  • Paper drinking straws and available product details.

  • Disposable food containers and their listed specifications.

  • Paper plates, sizes, quantities, and designs.

  • Product packaging and included quantities.

  • Product availability and selected variations.

  • General product descriptions and intended uses.

  • Other merchandise displayed in our online store.

When asking about a particular product, please include its name or a description from the relevant product listing.

4. Order and Payment Support

Our team can receive inquiries relating to:

  • Order confirmations and order references.

  • Order status and fulfillment.

  • Payment processing questions.

  • Incorrect order information.

  • Order cancellation requests.

  • Refund status and transaction questions.

  • Missing or incomplete orders.

For order-related inquiries, please provide the order number and the email address used during checkout.

5. Shipping and Delivery Support

Customers may contact us regarding:

  • Shipping fees and free-shipping eligibility.

  • Delivery address corrections.

  • Shipment tracking information.

  • Delayed or missing packages.

  • Incorrect delivery information.

  • Damaged or compromised packaging.

  • Returned or undeliverable shipments.

If your package arrives damaged, photographs of the outer package and affected products may help us review the issue more efficiently.

6. Returns and Refunds

If you need assistance with a return or refund, please contact us before mailing merchandise back.

Our team can provide information about return eligibility, product-condition requirements, return instructions, damaged or incorrect products, and the status of an approved refund.

Please refer to our Return and Refund Policy for the applicable conditions and procedures.

7. Privacy and Legal Inquiries

You may also contact us regarding:

  • Questions about our Privacy Policy.

  • Requests concerning eligible personal information.

  • Website Terms of Service.

  • Legal Notice inquiries.

  • Concerns about website content or business information.

  • General comments, suggestions, or feedback.

Privacy-related requests should include sufficient information for us to identify the relevant interaction or account. Please do not include complete payment-card numbers, passwords, or other sensitive credentials in your message.

8. Information to Include in Your Message

To help us understand your request and respond efficiently, please include relevant details such as:

  1. Your full name.

  2. Your order number, if applicable.

  3. The email address associated with your purchase.

  4. The product or service involved.

  5. A clear description of your question or concern.

  6. Photographs or other supporting information, where relevant.

Providing complete information at the beginning of the conversation can reduce unnecessary follow-up and help us review your request more effectively.

9. Customer Service Response

We aim to review incoming inquiries and respond as promptly as reasonably possible.

Response times may vary depending on inquiry volume, weekends, public holidays, and the complexity of the matter. Issues involving carrier investigations, payment disputes, or product inspections may require additional review.

10. Written Correspondence

Customers who need to send written correspondence may use the business address listed below:

WS LIMITED, INC. – Smart Tidy Lab
300 S Pine Island Rd
Plantation, FL 33324
United States

Please contact us by email before mailing merchandise or time-sensitive documents so that we can provide appropriate instructions.

11. Official Contact Summary

Store: Smart Tidy Lab
Website: https://www.smarttidylab.site/
Company: WS LIMITED, INC.
Contact Person: Joshua Berry
Email: [email protected]
Address: 300 S Pine Island Rd, Plantation, FL 33324, United States