Shipping policy

At Smart Tidy Lab, we want ordering disposable dining essentials to be simple and convenient. Whether you are preparing for a family meal, stocking up for a celebration, organizing a food-service area, or purchasing everyday serving supplies, we aim to make the delivery process clear from checkout through arrival.

This Shipping Policy explains how orders are prepared, how shipping fees are calculated, what customers can expect during delivery, and how we handle shipping-related concerns.

1. Order Processing

After an order has been submitted and payment authorization is completed, it enters our order-processing workflow.

Our team will review the order details, confirm the selected products and quantities, and prepare the merchandise for shipment. Depending on the order, preparation may include checking product quantities, reviewing visible packaging condition, organizing product bundles, and selecting suitable protective packaging.

Orders are generally processed within 1–3 business days, excluding weekends and applicable public holidays. This is an estimated processing period rather than a guaranteed dispatch date. Actual processing may vary depending on order volume, inventory availability, payment verification, and fulfillment circumstances.

You may receive an order confirmation after checkout. A separate shipping confirmation or tracking notification may be provided once the package has been dispatched.

2. Shipping Fees

We offer a straightforward shipping structure so customers can understand delivery charges before completing a purchase.

The applicable shipping charge will be displayed during checkout before payment is submitted.

Unless otherwise stated, the $10.00 threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges. Discounts or promotional codes may affect the merchandise subtotal used to determine free-shipping eligibility.

If an order is divided into multiple packages for fulfillment reasons, we will not impose an additional shipping charge solely because we have chosen to ship the order in separate parcels, unless the customer has agreed to a separately disclosed charge.

3. Shipping Destinations

Available shipping destinations and delivery options will be displayed during checkout.

Shipping availability may depend on the destination, carrier coverage, inventory availability, and other operational considerations.

If a destination cannot be served through our available shipping arrangements, the order may not be accepted for that location. If an accepted order later becomes impossible to fulfill, we will contact the customer and provide an appropriate resolution under applicable law.

4. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please review:

• Recipient's full name.

• Street number and street name.

• Apartment, suite, or unit number, where applicable.

• City and state.

• ZIP code.

• Any additional delivery instructions requested at checkout.

An incomplete or inaccurate address may cause delays, failed delivery attempts, carrier handling issues, or a returned package.

If you notice an address error after placing an order, contact us immediately at [email protected]. We will make reasonable efforts to correct the information before dispatch. Once a package has been transferred to a carrier, address changes may depend on the carrier's available services.

5. Delivery Estimates

Delivery time depends on the destination, carrier service, transportation network, and other circumstances affecting the shipment.

Where a delivery estimate is displayed at checkout or included in a shipping confirmation, it should be treated as the applicable guidance for that order. Actual delivery may occur earlier or later.

Unless a specific delivery date is expressly confirmed as guaranteed, delivery estimates are not guarantees.

Additional time may be required during:

• Public holidays and seasonal shopping periods.

• Severe weather or natural disruptions.

• Carrier network congestion.

• High-volume promotional periods.

• Address verification or delivery-access issues.

• Other circumstances affecting transportation or local delivery operations.

We aim to communicate material delays when we become aware of them.

6. Tracking Information

When tracking is available, shipment details may be sent to the email address provided during checkout.

Tracking information may show events such as carrier collection, arrival at a sorting facility, transportation between locations, arrival at a local delivery center, and final delivery.

Tracking information may not appear immediately after dispatch because some carriers require additional time to scan a package into their systems.

A temporary lack of tracking updates does not necessarily mean that a package has been lost. If tracking remains unchanged for an unusually long period or appears inconsistent with the delivery address, please contact our customer service team.

7. Packaging and Product Protection

Paper straws, disposable food containers, and paper plates can be affected by moisture, crushing, bending, or rough handling. Appropriate packaging is therefore an important part of our fulfillment process.

Depending on the size and nature of an order, we may use protective mailers, cartons, bags, sleeves, or other suitable packaging materials.

We aim to prepare products in a manner that helps protect them during transportation and reduces the likelihood of damaged or compromised packaging.

Customers should inspect their packages after delivery. If the outer carton or product packaging appears damaged, please retain the packaging and take photographs where possible.

For food-contact products, customers should avoid using merchandise if its packaging has been compromised in a way that may affect cleanliness or suitability.

8. Delayed Shipments

Although we aim to process orders within a reasonable period, delays may occasionally occur.

If we discover that an order cannot be shipped within the time represented at checkout or within the time required by applicable law, we will provide the required notice and options.

Depending on the circumstances, customers may be offered:

• A revised shipment date.

• The opportunity to consent to a shipping delay.

• The opportunity to cancel the unshipped order.

• A refund for merchandise that cannot be shipped, as required by law.

We will follow applicable federal requirements concerning delayed online merchandise orders, including obtaining customer consent where required or providing a prompt refund when the order cannot be shipped as promised.

 

9. Missing or Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox or designated delivery area.

• Your front door, porch, or another secure location.

• With household members or building reception.

• With neighbors, where appropriate.

• Any alternate location identified in the carrier's delivery notice.

You may also contact the carrier to request additional delivery information.

If the package remains missing, contact us at [email protected] with your order number. We will review the available tracking information and shipment records and work toward an appropriate resolution.

A carrier's delivery scan may be considered during an investigation, but it does not automatically eliminate any rights or remedies available under applicable law.

10. Damaged or Incorrect Deliveries

If your order arrives with damaged products or contains merchandise different from what you purchased, please contact us as soon as reasonably possible.

Examples may include:

• Paper straws that arrive wet, crushed, or torn.

• Disposable food containers with broken or misshapen components.

• Paper plates with substantial bending or moisture damage.

• Product packaging that has been compromised.

• Incorrect product types or quantities.

• Merchandise that materially differs from the selected order.

Please include your order number, a description of the problem, and photographs of the merchandise and packaging when available.

We will review the information and determine an appropriate remedy under our Return and Refund Policy and applicable law.

11. Split Shipments

In some circumstances, products from one order may be dispatched in separate packages.

This may occur because of inventory availability, fulfillment arrangements, packaging requirements, or other operational considerations.

If multiple parcels are used, separate tracking information may be provided where available.

A split shipment does not change your right to receive the products purchased or obtain an appropriate remedy if an item cannot be supplied.

12. Undeliverable and Returned Packages

A package may be returned to us if the delivery address is incomplete, the recipient cannot be located, delivery is refused, or the carrier is otherwise unable to complete delivery.

If a package is returned, we will review the carrier information and contact the customer where possible to discuss the next steps.

If the delivery problem results from incorrect information supplied by the customer, additional shipping arrangements may be necessary. Any additional charge will be communicated before it is imposed and handled in accordance with applicable law.

If a package is returned because of an error attributable to us or another circumstance for which we are legally responsible, we will provide an appropriate resolution.

13. Shipping Charges on Canceled or Unfulfilled Orders

If an order is canceled before shipment, or if we are unable to supply the merchandise, shipping charges and other amounts will be refunded where required by applicable law.

For partially shipped orders, the treatment of shipping charges will depend on the order's shipping terms and applicable legal requirements.

Where federal law requires a refund for unshipped merchandise, the refund will be handled in accordance with the applicable requirements.

14. Contact for Shipping Assistance

For shipping questions, address corrections, tracking concerns, or delivery problems, please contact:

Smart Tidy Lab – Shipping Support
WS LIMITED, INC.
300 S Pine Island Rd
Plantation, FL 33324
United States
Email: [email protected]
Contact Person: Joshua Berry