Refund policy

At Smart Tidy Lab, we believe that convenient dining and food-service supplies should make everyday activities easier. Whether you are preparing for a family gathering, organizing a casual event, serving refreshments, or stocking up on disposable dining essentials, we want the products you receive to match your order and arrive in satisfactory condition.

Our product selection includes paper drinking straws, disposable food containers, and paper plates. Because these items are designed for food-related use, product condition, cleanliness, packaging integrity, and safe handling are especially important.

This Return and Refund Policy explains how customers can request a return, what happens when an order arrives damaged or incorrect, and how approved refunds are processed.

1. General Return Eligibility

Customers may request a return for eligible purchases within 30 days after the date of delivery.

To qualify for a voluntary change-of-mind return, products should generally meet the following conditions:

  • Items must be unused and in their original condition.

  • Products must remain clean, dry, and free from contamination.

  • Original packaging, labels, and included components should be retained where reasonably possible.

  • Packages should not have been opened, substantially damaged, or altered in a way that affects product hygiene or resale suitability.

  • The return request must be submitted within the 30-day return period.

Since our merchandise includes disposable food-contact products, we pay particular attention to packaging integrity and cleanliness. Paper straws, food containers, and paper plates that have been opened, used, exposed to food, moisture, or other contaminants may not qualify for a voluntary change-of-mind return.

Customers may reasonably inspect an unopened product and its external packaging. However, inspection should not compromise the product's cleanliness or intended use.

This 30-day return arrangement is a voluntary store policy. It does not replace or restrict any consumer rights that cannot legally be waived.

2. Damaged, Defective, or Incorrect Products

We want every order to arrive as expected. If a shipment contains damaged, defective, or incorrect merchandise, please contact us promptly.

Examples of problems that may qualify for a replacement, refund, or other appropriate remedy include:

  • Paper straws arriving crushed, wet, torn, or otherwise unusable.

  • Disposable food containers arriving with broken, misshapen, or defective components.

  • Paper plates arriving with substantial bending, tearing, moisture damage, or other defects.

  • Products that appear contaminated or have compromised packaging upon arrival.

  • An order containing the wrong product, size, quantity, or variation.

  • Merchandise that materially differs from the description of the item purchased.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the affected products.

  • Photographs of the outer shipping package, if relevant.

  • Any other information that may help us understand what happened.

We will review the information and determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, or another legally available remedy.

Customers are not required to accept store credit or a replacement where applicable law entitles them to a different remedy.

3. Change-of-Mind Returns

We understand that customers sometimes change their plans after placing an order. Perhaps the quantity selected is no longer needed, the products are not suitable for an upcoming event, or a different style of disposable dining supply would be a better fit.

We may accept eligible change-of-mind returns within 30 days after delivery.

Examples include:

  • Ordering more paper straws than needed.

  • Choosing paper plates that do not match the intended event.

  • Purchasing disposable food containers that are not suitable for the planned serving arrangement.

  • Deciding that an item is no longer required.

For voluntary change-of-mind returns, merchandise must meet the eligibility and condition requirements in this policy. Unless we expressly agree otherwise or applicable law requires it, the customer is responsible for return shipping costs.

Original shipping charges, if any, are not automatically refundable for voluntary change-of-mind returns.

4. Food-Contact Products and Hygiene Requirements

Because paper straws, paper plates, and disposable food containers are intended for food-related use, we apply reasonable hygiene and packaging standards when reviewing voluntary returns.

For a standard change-of-mind return, we generally cannot accept products that:

  • Have been used to serve or consume food or beverages.

  • Have been exposed to liquids, oils, sauces, or other substances.

  • Have been opened in a manner that compromises their protective packaging or cleanliness.

  • Show signs of contamination, staining, moisture, or unusual odors.

  • Have been stored in unsuitable conditions after delivery.

  • Have been altered, damaged, or separated from essential packaging or components.

These hygiene requirements do not prevent customers from requesting remedies for merchandise that was defective, damaged, incorrectly supplied, or otherwise subject to a mandatory remedy under applicable law.

5. Products with Damaged Packaging

We recognize that packaging is important for disposable food-service products. It helps protect items during storage, transportation, and handling.

If the external shipping carton is slightly marked but the products inside remain clean, intact, and usable, the issue may be assessed differently from a shipment in which the product packaging itself has been compromised.

If product packaging is torn, wet, crushed, opened, or otherwise damaged in a way that may affect cleanliness or intended use, please contact us before using the merchandise.

We will review the available information and determine an appropriate resolution based on the circumstances and applicable legal requirements.

6. How to Request a Return

All return requests should be submitted to our customer service team before merchandise is mailed back.

Email: [email protected]

Please include the following information:

  1. Your full name.

  2. Your order number.

  3. The email address used when placing the order.

  4. The name and quantity of the product you wish to return.

  5. The reason for the return.

  6. Photographs or other supporting information, where applicable.

Our team will review your request and provide return instructions when appropriate.

Please do not send products to our business address without first receiving return instructions. This helps us identify the package and ensure that it can be handled correctly.

7. Return Shipping and Packaging

For approved change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by law.

If the return concerns merchandise that arrived damaged, defective, or incorrect, we will review the situation and provide an appropriate return or resolution arrangement consistent with applicable law.

When preparing an approved return:

  • Keep food-contact products protected from dirt, moisture, and other contaminants.

  • Use suitable outer packaging to prevent crushing or tearing.

  • Keep product quantities and components together where possible.

  • Include any return identification information provided by our team.

  • Use a trackable shipping service where reasonably available.

  • Retain the shipping receipt until the return has been resolved.

Because these products are intended for food-related use, please do not return loose or exposed items without suitable protective packaging.

8. Refund Review and Processing

After a returned package is received, we will review the merchandise and determine whether the applicable return conditions have been met.

If a refund is approved, it will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after the return has been reviewed. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If the refund does not appear within the expected period, please contact us with your order number so that we can help investigate.

9. Partial Refunds

A partial refund may be appropriate in certain circumstances where permitted by law and agreed with the customer.

For example, this may apply when a customer returns only part of a multi-item order or when some products meet the voluntary return requirements while others do not.

We will explain the basis for any proposed adjustment before finalizing the refund. We will not use this provision to reduce a refund or remedy that a customer is legally entitled to receive.

10. Order Cancellation Requests

If you need to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once an order has been packed, dispatched, or handed to a carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return after delivery, subject to this policy and applicable law.

If we cannot fulfill an order within the time represented or required by applicable law, we will provide the required notice, cancellation options, and refund.

11. Refunds for Unfulfilled Orders

If we are unable to supply an order or a product within the applicable promised or legally required period, we will notify the customer and provide the options required by law.

Where a customer is entitled to cancel an unfulfilled order, we will refund the amounts required by law, including applicable shipping charges and other amounts that must be returned.

12. Consumer Protection Rights

Nothing in this policy is intended to waive, exclude, or restrict rights that cannot legally be waived.

Customers may have rights under applicable federal and Florida laws, including the Florida Deceptive and Unfair Trade Practices Act, where applicable.

Any remedy required by law will be handled in accordance with the relevant legal requirements. Our voluntary return policy operates in addition to, and not instead of, mandatory consumer rights.

13. Return and Refund Contact Details

For return requests, refund questions, or assistance with damaged or incorrect merchandise, please contact:

Smart Tidy Lab – Returns Department
WS LIMITED, INC.
300 S Pine Island Rd
Plantation, FL 33324
United States
Email: [email protected]
Contact Person: Joshua Berry