Privacy policy

Smart Tidy Lab respects the privacy of its customers and website visitors. We understand that placing an online order involves sharing information such as your name, delivery address, email address, and purchase details. We aim to handle that information responsibly and use it for clear business purposes, including order fulfillment, customer support, website operation, and legal compliance.

This Privacy Policy explains how WS LIMITED, INC., operating the Smart Tidy Lab website at https://www.smarttidylab.site/, may collect, use, disclose, and protect personal information.

By accessing or using our website, you acknowledge the practices described in this policy, subject to any rights and choices available to you under applicable law.

1. Information We Collect

The information we collect depends on how you browse our website, place an order, or communicate with our team.

A. Personal and Contact Information

When you place an order, submit a customer-service request, or otherwise interact with our store, we may collect:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order reference and customer-service correspondence.

  • Information voluntarily included in a message, review, or inquiry.

We use this information to identify customers and orders, arrange deliveries, respond to requests, and provide relevant support.

B. Order and Transaction Information

When you purchase paper drinking straws, disposable food containers, paper plates, or other merchandise, we may collect or receive information such as:

  • Products purchased and quantities ordered.

  • Product sizes, colors, styles, or other selected variations.

  • Order date and order number.

  • Merchandise subtotal and shipping charges.

  • Applicable taxes and final transaction amount.

  • Payment status and transaction reference.

  • Return, refund, cancellation, and dispute records.

Payment-card information is generally processed by the payment service provider used at checkout. We do not ask customers to send complete payment-card numbers or security codes through ordinary email.

C. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics services, or similar technologies.

Depending on the services in use, this information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages viewed and approximate visit times.

  • Referring website or page.

  • Website navigation and interaction activity.

  • Cookie identifiers and similar technical information.

This information helps us understand how visitors use our website, maintain technical functionality, and identify possible security or performance issues.

2. How We Use Personal Information

We may use collected information for the following purposes:

Order Processing and Fulfillment: To receive orders, confirm purchases, coordinate payment authorization, prepare products, arrange shipment, and provide order updates.

Customer Support: To answer questions about paper straws, disposable food containers, paper plates, product quantities, packaging, delivery, returns, and refunds.

Payment Administration: To confirm payment status, coordinate with payment providers, maintain transaction records, and manage refunds or payment disputes.

Website Operation: To support shopping-cart functions, checkout processes, account features where available, and general website performance.

Business Improvement: To understand general product interest, evaluate shopping patterns, improve product presentation, and make the online shopping experience more convenient.

Security and Fraud Prevention: To detect suspicious activity, investigate potentially unauthorized transactions, protect our website, and safeguard customer information.

Legal and Regulatory Compliance: To maintain required business records, respond to lawful requests, resolve disputes, and comply with applicable legal obligations.

Marketing Communications: Where permitted by law and consistent with your preferences, we may send promotional emails, product updates, or store announcements.

3. Cookies and Similar Technologies

Our website and certain service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

  • Maintain shopping-cart contents during a browsing session.

  • Remember certain website preferences.

  • Understand traffic and website performance.

  • Identify technical errors.

  • Measure promotional campaign effectiveness.

  • Improve website navigation and functionality.

You may manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart functions, checkout features, or other parts of the website.

Where applicable law requires notice or consent for particular tracking technologies, we will provide the relevant information and choices.

4. How We Share Information

We do not sell personal information in exchange for money as part of our ordinary retail operations.

However, we may disclose information to service providers and other parties when reasonably necessary to operate our store or meet legal obligations.

These parties may include:

  • Payment processors and payment service providers.

  • Shipping carriers and delivery companies.

  • Website hosting and e-commerce technology providers.

  • Customer-service and communication platforms.

  • Analytics and website performance providers.

  • Fraud prevention and security services.

  • Accountants, legal advisers, and other professional consultants.

  • Government agencies, regulators, or law-enforcement authorities when disclosure is legally required.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant service or business purpose.

5. Payment Information and Financial Security

Payments submitted through our store may be processed by third-party payment providers. Those providers may collect and handle payment information under their own privacy policies, security procedures, and service terms.

We encourage customers to review the applicable payment provider's terms and privacy information when completing a transaction.

For your protection, please do not send complete payment-card numbers, card verification codes, account passwords, or other sensitive financial credentials through ordinary email or customer-service messages.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Depending on the services and technology used, safeguards may include access restrictions, secure website connections, service-provider security controls, and internal procedures for handling customer records.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own devices, email accounts, and passwords.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention may be necessary to:

  • Complete and document transactions.

  • Provide customer support.

  • Process returns, refunds, and delivery claims.

  • Address payment disputes or suspected fraud.

  • Maintain accounting and business records.

  • Meet legal and regulatory requirements.

  • Protect our business and customers in connection with disputes or legal claims.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations.

8. Privacy Choices and Rights

Depending on your location and the laws applicable to our business, you may have rights concerning personal information, including the ability to:

  • Request access to eligible personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible information.

  • Opt out of certain marketing communications.

  • Withdraw consent where processing is based on consent.

  • Ask questions about how your information is handled.

To submit a privacy request, contact [email protected].

We may need to verify your identity or confirm your authority before responding to certain requests. Some information may need to be retained for transaction records, security, legal compliance, or the establishment or defense of legal claims.

9. Florida Privacy and Data Security

We aim to handle personal information in a manner consistent with applicable Florida privacy and data-security requirements.

Florida's Information Protection Act, Section 501.171 of the Florida Statutes, establishes requirements concerning the protection of certain personal information and notification following qualifying data breaches. Its requirements depend on the information involved and the circumstances of the incident.

Florida's Digital Bill of Rights, contained in Chapter 501, Part V of the Florida Statutes, applies only to businesses and processing activities that meet its statutory scope and applicability criteria. It does not automatically apply to every business operating in Florida.

Where a particular Florida privacy or data-security law applies to our business and the information involved, we will comply with the applicable requirements.

10. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under 13 without the consent required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where collection was not permitted, we will take reasonable steps to address the information in accordance with applicable legal requirements.

Parents or legal guardians who believe a child has submitted personal information may contact us at [email protected].

11. Third-Party Websites and Services

Our website may contain links, payment interfaces, embedded features, or other services operated by third parties.

When you interact with an external website or service, that provider may collect information under its own privacy policy. We do not control every external service's privacy practices, security measures, or content.

We encourage customers to review third-party privacy notices before submitting personal information to those services.

12. Marketing Communications

Where permitted by law, we may use your contact information to send product announcements, promotional offers, and store updates.

If you no longer wish to receive promotional emails, you may use the unsubscribe instructions included in the message or contact our customer service team directly.

Unsubscribing from marketing communications will not necessarily stop essential transactional messages, such as order confirmations, shipping notifications, refund updates, or important service communications.

13. Changes to This Privacy Policy

We may revise this Privacy Policy when our business practices, website technology, service providers, or legal obligations change.

The latest version will be published on this page with an updated effective date. We encourage visitors to review the policy periodically.

14. Privacy Contact Information

For privacy questions, requests, or concerns about how personal information is handled, please contact:

Smart Tidy Lab – Privacy Inquiries
WS LIMITED, INC.
300 S Pine Island Rd
Plantation, FL 33324
United States
Email: [email protected]
Contact Person: Joshua Berry